Terms of Use
Using this website
These terms apply to your use of patrickcupid.com and purchases from Patrick Cupid. Please read them together with our Shipping & Returns Policy and Privacy Policy. If you have a question before ordering, use our contact form.
Product information and pricing
We aim to describe products and prices accurately. Natural leather grain and color may vary between pieces, and screen settings can affect color display. Refer to the product’s materials, measurements, availability and delivery estimate before ordering. If a material listing or pricing error affects your order, we will contact you to resolve it before proceeding. If we cannot fulfill an order, we will notify you and refund payments for the unfulfilled order as required by law.
Orders and payment
Provide accurate order and delivery information and use an authorized payment method. We may contact you for clarification or reasonable fraud checks. Payment, taxes and shipping charges are shown during checkout. Please contact us promptly if you notice an error in an order. Changes after confirmation depend on the order’s production and fulfillment status and your applicable rights.
Made-to-order, custom orders and preorders
Most products are made to order with an estimated 2–4-week production period unless the item is in stock or another estimate is stated. Custom orders are specially commissioned or personalized products. Preorders reserve pending inventory. These categories are distinct. Their production, cancellation, exchange and refund terms are explained in the Shipping & Returns Policy and any specific terms agreed for your order.
Shipping, returns and delays
Our Shipping & Returns Policy explains return eligibility, request and dispatch deadlines, refunds, size exchanges and return shipping. If shipment is delayed beyond the promised timeframe, we will provide the notices, cancellation options and refunds required by law. Custom-order and final-sale restrictions do not override those rights. Please request authorization through the contact form before sending a return.
Repairs and product care
Manufacturing faults and faulty hardware are assessed for repair at no charge. Customer-caused damage, accidents, misuse and ordinary wear do not qualify for free replacement. Paid repairs may be available following assessment and approval of the cost. Compatible hardware and finishes are subject to availability. Repair services support longevity but do not guarantee lifetime use. These terms do not limit remedies required by law.
Intellectual property
Website text, photographs, original prints, designs, graphics, logos and other brand materials are protected by applicable intellectual property law. Viewing or purchasing a product does not transfer those rights. Commercial reproduction or use of our brand materials requires permission unless the use is otherwise permitted by law.
Acceptable use and third-party services
Do not misuse the website, interfere with its operation, submit unlawful material, impersonate others or attempt unauthorized access. External websites and payment, delivery or other third-party services may have their own terms and privacy policies. A link does not transfer control of that service to Patrick Cupid.
Availability and responsibility
We use reasonable care in operating the website, but uninterrupted or error-free access cannot be guaranteed. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded, including applicable rights concerning faulty or misdescribed goods. No term excludes liability for fraud, willful misconduct or gross negligence where prohibited by law.
Applicable law and updates
New York law applies to the extent permitted by applicable law. Mandatory protections available to consumers where they live are preserved. Updated website terms apply prospectively and do not remove rights attached to an existing purchase. If a term is unenforceable, the remaining terms continue to apply to the extent allowed by law.
Contact
For order support, repairs, permission requests or questions about these terms, please use our contact form. Necessary return destinations and service instructions are provided privately.